Returns

**Return Policy**

**Introduction**

At Closertowholesale.com, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.

**Eligibility for Returns**

- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unused, and in the original packaging.
- Certain items, such as clearance items, custom orders, and perishable goods, are not eligible for returns. These exclusions will be noted on the product page.

**Return Process**

1. **Initiate a Return**: To start a return, please contact our customer service team at sales@closertowholesale.com with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

2. **Prepare Your Return**: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

3. **Ship the Item**: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the item reaches us safely. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

**Refunds**

- Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that original shipping charges are non-refundable unless the return is due to a defect or error on our part.

**Exchanges**

- If you would like to exchange an item, please follow the return process to return the original item and place a new order for the desired item.
- Exchanges are subject to product availability.

**Damaged or Defective Items**

- If you receive a damaged or defective item, please contact our customer service team immediately at [email address] with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.

**Contact Us**

- If you have any questions or need further assistance, please contact our customer service team at sales@closertowholesale.com or call 269-496-7931